Frequently Asked Questions
Everything you need to know about your SaturdayClub shopping experience.
How long will it take to receive my order?
Standard international shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.
What is your return and exchange policy?
We offer a 14-day return policy from the date of receipt. Items must be in their original condition, unworn, unwashed, and with all tags attached to be eligible for a refund or exchange.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various region-specific digital payment methods to ensure a secure checkout process.
Do I have to pay for customs and import duties?
Customs duties and taxes vary by destination country and are the responsibility of the customer. Please check your local customs office for specific rates and regulations.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Please contact our customer service team within 1 hour of placement if you need to make changes; however, we cannot guarantee modifications once the order is in fulfillment.